SCHEDULING & BILLING POLICIES
We prefer current customers use our service request form each season.
We cannot take set appointments; numerous times during the spring and fall season we have to change our schedule the morning of service due to wind direction, equipment issues, etc.
During installation season our crew works Monday-Saturday from sunup to sundown, completing approximately 15-25 jobs per day.
Late Ice Out- scheduling will be adjusted to accommodate as many requests as possible; please prepare that some may not be fulfilled. Flexibility is greatly appreciated in this situation.
Billing: Invoices for services are due within 15 calendar days of the invoice date.
SEASONAL SERVICE BILLING POLICIES:
Installation Season- Ice out- June 15th
Service Calls during installation season are $200; Regular service call is $125. Please plan ahead and schedule any equipment repair or maintenance prior to ice out in the spring.
Removal Season- August 15th-October 31st
Requests received after we are finished on a lake fall under the 50% surcharge policy below. We always attempt to contact our customers we have not heard from prior to the last/only trip to lake.
CANOPY POLICIES & INFORMATION
CANOPY INSTALLATION & REMOVAL: Special trips (any trip not at the time of dock/lift service) to install or remove a canopy are $125. At the time of regular service, $75 (for vinyl less than or equal to 26′).
WET CANOPIES: Every fall we run into several rainy days and mornings with condensation, resulting in wet canopies. If we are scheduled remove and leave your canopy but it is wet at removal, it will automatically be brought back to be cleaned and then stored ($100 for canopy up to 26′ or $125 for larger than 26′).
WIND & WEATHER: Timber Creek is never responsible for damage to equipment caused by weather or wind.
CLEANING*: Done over the winter. Due to the varying age and quality of canopy vinyl we do not guarantee vinyl wearing through or getting holes during the cleaning process. *If you request canopy cleaning, you also authorize needed repairs found during the cleaning process to be made up to $150 in repairs. We will contact you if anticipated cost is greater than $150.
Fall Checklist prior to Removal Services:
□ Raise the bed of your boat lift all the way up.
□ Mark on your dock where the center of your lift wheel should be lined up. Ideas for marking are duct tape, paint, Sharpie marker, etc. The mark can be subtle. If you do not mark the dock prior to our arrival, the guys will have to mark it at removal to prevent installation errors.
□ Assess canopy vinyl for any repairs or hardware needed; make a plan for repair/replacement prior to spring.
□ Remove & store electrical cords and batteries. (We can do this for a small fee.)
□ Lift Motors do not need to be removed; do not cover with plastic. Condensation builds up and can get trapped inside.
□ Schedule your canopy cleaning/storage with us. Or if you’re doing yourself be sure to clean and fully dry canopy vinyl; roll/fold for storage and store with canopy hardware for easy retrieval next spring.
□ Be sure if your canopy is not coming back to Timber Creek to be cleaned/stored that you are storing it indoors or in a storage tub to keep it protected from insects, mice, and other rodents (such as crocodiles).
``Good morning Ben. Many thanks to you and your staff. Your crew did a great job bringing the dock to the lake yesterday, I enjoyed meeting them, they were very professional, detail oriented and polite. Thank you again for finding a nice dock for us.``
- Dan, 5th Crow Wing
``We just love our new dock set-up! We are so appreciative of Ben's suggestion for 6' x 8' sections - they made a great new usable area on our dock. Enjoy the summer.``
- Ronda, Long Lake
``Thank you very much for the wonderful customer service & responsiveness to our dock needs at our log cabin on Belle Taine. We love the new dock & your customer service is amazing and a wonderful treat!`` - John & Ann, Lake Belle Taine
``Thank you! It's great doing business with a company that's friendly, honest and has outstanding customer service. The Pier Pleasure dock and boat lifts you helped us pick out are fantastic; they look nice, are a good value and built tough enough to stand up to just about anything. I also wanted to mention the installation crew you sent out to the cabin... To call them professional would be an understatement. They were quick, friendly and efficient. They even took time after the installation to show me how to use and care for our new equipment. The whole process was so customer focused that I will have no problem recommending Timber Creek Dock and Lift Service to all of our friends and neighbors at the lake.`` - Larry, Big Sand Lake
``If your looking for a lift and dock installer plus removal that provides great service, no hassle, and fair prices - try Timber Creek Dock and Lift Service. Professionally done, on time, and by a great crew of people are their strengths. I also recommend their lift cover cleaning and storage. Try them, you won't be disappointed.`` - John, Potato Lake
``I was very appreciative of the amount of time and depth of information Ben shared with me. Ben and his team removed my lift and dock a few weekends later. He was flexible with timing, reasonable on price, was on time and respectful -- that goes a long way with me.`` - Mike , Lake Belle Taine