SCHEDULING & BILLING POLICIES
We cannot take set appointments; numerous times during the spring and fall season we have to change our schedule the morning of service due to wind, equipment issues, etc.
Late Ice Out- scheduling will be adjusted to accommodate as many requests as possible; please prepare that some may not be fulfilled. Flexibility is greatly appreciated in this situation.
We prefer the use of our online request form. Contact by phone or email is also accepted to provide service.
Beginning spring 2020 you will have three date choices for installation:
By Fishing Opener (May 9),
By Memorial Day (May 25),
By June 6th (with this choice, you will receive a 10% discount on your spring invoice).
We will use your time choice to coordinate installations with the others on your shoreline to be most efficient. If the time you choose does not work into the schedule we will contact you.
SEASONAL SERVICE BILLING POLICIES:
Installation Season- Ice out- June 15th
Service Calls during installation season are $200; Regular service call is $125. Please plan ahead and schedule any equipment repair or maintenance prior to ice out in the spring.
Removal Season- August 15th-October 31st
Requests received after we are finished on a lake fall under the 50% surcharge policy below. We always attempt to contact our customers we have not heard from prior to the last/only trip to lake.
CANOPY POLICIES & INFORMATION
CANOPY INSTALLATION & REMOVAL: Special trips (any trip not at the time of dock/lift service) to install or remove a canopy are $125. At the time of regular service, $75 (for vinyl less than or equal to 26′).
WET CANOPIES: Every fall we run into several rainy days and mornings with condensation, resulting in wet canopies. If we are scheduled remove and leave your canopy but it is wet at removal, it will automatically be brought back to be cleaned and then stored ($100 for canopy up to 26′ or $125 for larger than 26′).
WIND & WEATHER: Timber Creek is never responsible for damage to equipment caused by weather or wind.
CLEANING*: Done over the winter. Due to the varying age and quality of canopy vinyl we do not guarantee vinyl wearing through or getting holes during the cleaning process. *If you request canopy cleaning, you also authorize needed repairs found during the cleaning process to be made up to $150 in repairs. We will contact you if anticipated cost is greater than $150.
``Good morning Ben. Many thanks to you and your staff. Your crew did a great job bringing the dock to the lake yesterday, I enjoyed meeting them, they were very professional, detail oriented and polite. Thank you again for finding a nice dock for us.``
- Dan, 5th Crow Wing
``We just love our new dock set-up! We are so appreciative of Ben's suggestion for 6' x 8' sections - they made a great new usable area on our dock. Enjoy the summer.``
- Ronda, Long Lake
``Thank you very much for the wonderful customer service & responsiveness to our dock needs at our log cabin on Belle Taine. We love the new dock & your customer service is amazing and a wonderful treat!`` - John & Ann, Lake Belle Taine
``Thank you! It's great doing business with a company that's friendly, honest and has outstanding customer service. The Pier Pleasure dock and boat lifts you helped us pick out are fantastic; they look nice, are a good value and built tough enough to stand up to just about anything. I also wanted to mention the installation crew you sent out to the cabin... To call them professional would be an understatement. They were quick, friendly and efficient. They even took time after the installation to show me how to use and care for our new equipment. The whole process was so customer focused that I will have no problem recommending Timber Creek Dock and Lift Service to all of our friends and neighbors at the lake.`` - Larry, Big Sand Lake
``If your looking for a lift and dock installer plus removal that provides great service, no hassle, and fair prices - try Timber Creek Dock and Lift Service. Professionally done, on time, and by a great crew of people are their strengths. I also recommend their lift cover cleaning and storage. Try them, you won't be disappointed.`` - John, Potato Lake
``I was very appreciative of the amount of time and depth of information Ben shared with me. Ben and his team removed my lift and dock a few weekends later. He was flexible with timing, reasonable on price, was on time and respectful -- that goes a long way with me.`` - Mike , Lake Belle Taine